## 1. Introduction
Welcome to SlimBite Meals ("we," "our," or "us"). We operate the website slimbitemeals.pk and provide online healthy meal delivery services across Peshawar.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By placing an order or using our website, you agree to the terms of this Privacy Policy.
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## 2. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website.
### a) Information You Provide
- **Full name** - when placing an order or creating an account
- **Phone number** - for delivery coordination and WhatsApp communication
- **Delivery address** - to fulfill your order
- **Email address** - for order confirmations and marketing emails (if you opt in)
- **Payment information** - processed securely through our payment provider; we do not store full card details on our servers
### b) Information Collected Automatically
- **IP address and browser type** - collected via standard web server logs
- **Pages visited and time spent** - via analytics tools (e.g., WordPress/Jetpack analytics)
- **Referring website** - to understand how you found us
- **Device type** - mobile, tablet, or desktop
### c) Information from Third Parties
- **WhatsApp messages** - if you contact us via WhatsApp (+92 302 5650385), we receive and store the content of those messages to process your order
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## 3. How We Use Your Information
We use the information we collect to:
- **Process and fulfill your orders** - including preparing, packaging, and delivering meals to your address
- **Communicate with you** - order confirmations, delivery updates, and customer support via WhatsApp or email
- **Send marketing emails** - only if you have opted in; you can unsubscribe at any time
- **Improve our website and services** - by analyzing how visitors use our site
- **Comply with legal obligations** - as required by applicable Pakistani law
We do **not** sell, rent, or trade your personal information to third parties.
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## 4. Sharing Your Information
We may share your information only in the following limited circumstances:
- **Delivery partners** - your name, address, and phone number may be shared with third-party delivery staff solely to complete your order
- **Payment processors** - your payment details are handled by our payment gateway provider under their own privacy policy
- **Legal requirements** - if required by Pakistani law, court order, or government authority
- **Business transfers** - if SlimBite Meals is acquired or merged, your data may be transferred as part of that transaction
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## 5. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with our legal obligations (e.g., financial records for tax purposes)
- Resolve disputes and enforce agreements
Order records are typically retained for **5 years** in line with Pakistani commercial record-keeping norms. You may request deletion of your data at any time (see Section 8).
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## 6. Cookies
Our website uses cookies - small text files stored on your device - to:
- Keep items in your shopping cart
- Remember your preferences
- Analyze website traffic (via analytics tools)
You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of the site, including the shopping cart.
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## 7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include:
- SSL encryption (HTTPS) on all pages
- Secure payment processing through our payment gateway
- Limited staff access to customer data
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
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## 8. Your Rights
You have the right to:
- **Access** the personal data we hold about you
- **Correct** inaccurate or incomplete information
- **Request deletion** of your personal data, subject to legal retention requirements
- **Withdraw consent** for marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly
- **Object** to the processing of your data for direct marketing
To exercise any of these rights, contact us at:
📧 contact@slimbitemeals.pk
📞 +92 302 5650385 (WhatsApp)
We will respond to your request within **14 business days**.
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## 9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
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## 10. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
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## 11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
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## 12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
**SlimBite Meals**
Hayatabad Phase 4, Peshawar, Khyber Pakhtunkhwa, Pakistan
📧 contact@slimbitemeals.pk
📞 +92 302 5650385 (WhatsApp)
🌐 slimbitemeals.pk
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